Contact

1. We’re Here to Help

At SWAT VALLEY LTD, we believe great chairs deserve great service. Whether you have a question about your order, need product advice, or want to share feedback, our customer support team is ready to assist you.

2. Contact Channels

Email Support

📧 support@egshort.com

  • Fastest response for order updates, returns, and general enquiries.

  • We aim to reply within 24 hours on business days.

Phone Support

📞 +44 208 231 8495

  • Available Monday to Friday, 09:00 – 17:00 (UK time).

  • For urgent matters or detailed discussions.

Postal Address

📍 SWAT VALLEY LTD
5 Westcote Road,
London, England, SW16 6BN

💡 Please note: This is our registered office address. Returns should be arranged via email before sending any items back.

3. Online Contact Form

Use our Contact Form for:

  • Product enquiries

  • Wholesale or business partnerships

  • Feedback or complaints

4. Response Times

  • Emails & Contact Form: Within 24 hours (Mon–Fri)

  • Social Media Messages: Within 48 hours

  • Public Holidays: Responses may take slightly longer, but we’ll get back to you as soon as possible.

5. Feedback & Complaints

We value your feedback. If you have a complaint:

  1. Contact us via email or phone.

  2. We will acknowledge your message within 2 business days.

  3. We aim to resolve all issues within 5–7 business days.

6. Company Details

SWAT VALLEY LTD
Company Registration No.: 16648503
Legal Representative: Adnan Khan
Registered Office: 5 Westcote Road, London, England, SW16 6BN